Cancellation + Refund Policy

Sauna Sessions:Cancellation Policy

• Full payment is required to secure your booking.

• Cancellations within 48 hours (2 days) of your booking are non-refundable and cannot be rescheduled. The full booking fee will be charged.

• Cancellations 7 days+ before your booking are eligible for a full refund (minus a £2 administration/transaction fee).

• North Wales Sauna remains open in all weather conditions except severe situations such as strong winds or electrical storms. If the sauna is closed due to unforeseen circumstances, we will contact you to offer a refund or reschedule your booking. However, we do not provide refunds or credits for unfavourable weather if it is deemed safe to operate.

• If We Cancel Your Session

  On rare occasions, we may need to cancel your session due to unforeseen circumstances (such as severe weather, staff illness, or safety concerns). In this case:

  • You will receive a full refund to your original payment method.
  • We’ll notify you as soon as possible via the contact details you provided at booking.

• Name 
• Email
• Date of booking +Time
• Your preferred (reschedule or refund)

Please note we monitor emails 9am-5pm

We respond quicker via  whatsapp us at 07815858352